Responsible Gaming

Gambling always carries the risk of financial loss. Plan your play so entertainment does not harm your finances or your mental health.

Core principles for Japan players:

• Set a budget before you start and stick to it.
• Use account tools to set daily, weekly, or monthly limits.
• Decide time limits for each session to protect your routine.
• Treat wins as a bonus and losses as the cost of play.
• Do not chase losses. Stop and review your plan.
• Keep gambling funds separate from living expenses.
• Avoid gambling when stressed, tired, or under the influence.
• Balance play with other hobbies and social time.
• Review your transaction history to learn and adjust habits.
• If gambling affects relationships or work, pause and seek support.

BC Game offers controls that help you gamble responsibly. You can apply limits, activate cooling-off periods, and request self-exclusion to maintain control.

Gambling addiction can develop gradually. Early warning signs deserve attention and action.

Possible indicators:

• Increasing bet sizes to feel the same excitement.
• Repeated attempts to recover losses by betting more.
• Hiding gambling from family or friends.
• Spending more time and money than planned.
• Borrowing or selling items to fund gambling.
• Restlessness or irritability when trying to cut down.
• Neglecting work, study, or family duties due to playing.
• Using gambling to escape stress, worry, or sadness.
• Failed efforts to stop or reduce gambling.
• Persistent thoughts about gambling or the next session.

Gambling addiction is a serious condition that needs prompt support. Professional help and structured tools can improve outcomes.

Recovery starts with honest limits and reliable support. Use platform tools and external help to regain control.

Practical steps you can take:

• Set strict deposit, loss, and wager limits in your account.
• Activate session time reminders and reality checks.
• Take a cool-off break for days or weeks if urges rise.
• Request self-exclusion for a longer pause from gambling.
• Remove payment methods and reduce easy access to funds.
• Uninstall gambling apps and use blocking software on devices.
• Keep a play diary to track triggers, time, and spending.
• Share your plan with someone you trust for accountability.
• Replace gambling time with healthy activities and exercise.
• Seek professional counseling and join peer support groups.

BC Game can assist you in applying limits and exclusions. You can contact support to learn useful tools and policy options for safe play.

Independent support offers confidential guidance for players and families. Choose services that match your language and location in Japan.

Main organizations and services:

• TELL Lifeline Japan — English support: https://telljp.com/
• Yorisoi Hotline — multi-language crisis line: https://www.since2011.net/yorisoi/
• National Hospital Organization Kurihama Medical and Addiction Center — treatment and counseling: https://www.kurihama-med.jp/
• Gambling Therapy — global online support and live chat: https://www.gamblingtherapy.org/
• Gamblers Anonymous — peer meetings including in Japan: https://www.gamblersanonymous.org/ga/locations
• Ministry of Health, Labour and Welfare — mental health support portal: https://www.mhlw.go.jp/kokoro/
• Japan Legal Support Center Houterasu — debt and legal advice: https://www.houterasu.or.jp/

If you or someone close to you is at risk, seek support early. Timely help protects health, finances, and relationships.

If you struggle to control gambling, you can contact BC Game support for confidential assistance. Our team can guide you to limits, exclusions, and external help.

How to reach support in Japan:

• Live Chat inside your account — available 24/7.
• Email
• In-platform Help Center — FAQs and responsible gaming policy.
• Request a callback or message from the Responsible Gaming team.
• Report a concern through account settings to escalate a case.